Designing a Useful IT Service Portal - Help End-Users Help Themselves.
Jody GardeiPete Joseph GrondinSteven D. BeckJeff HorriganPublished in: SIGUCCS (2024)
Keyphrases
- end users
- service providers
- application development
- user requirements
- web applications
- user interface
- ubiquitous computing environments
- search tools
- user driven
- user experience
- mashup
- user friendliness
- user communities
- business intelligence
- content providers
- web portal
- search engine
- service quality
- decision support
- management tools
- metadata