Revenue maximization in service systems with heterogeneous customers.
Tejas BodasD. ManjunathPublished in: Eur. J. Oper. Res. (2019)
Keyphrases
- service systems
- web technologies
- service level
- call center
- service oriented
- arrival rate
- customer classes
- service rates
- queueing model
- enterprise systems
- heavy traffic
- service selection
- objective function
- highly dynamic
- reinforcement learning
- queue length
- steady state
- stochastic models
- scheduling problem
- dynamic programming