The effect of D-policy on the strategic customer behavior in M∕G∕1 queues.

Gang Chen Zaiming Liu Jingchuan Zhang

Published in: Oper. Res. Lett. (2019)

Keyphrases

customer behavior
state dependent
queueing networks
single server
queue length
customer service
behavior patterns
steady state
historical data
service times
customer data
transactional data
queueing systems
website
web logs
customer base
heavy traffic
log files
optimal policy
knowledge acquisition