Using a Socio-Technical Systems Approach for a Sales Process Improvement.
Ilia BiderVictoria KlyukinaPublished in: EDOC Workshops (2018)
Keyphrases
- process improvement
- socio technical systems
- software process
- systems analysis and design
- business process
- root cause
- knowledge management
- information systems
- business processes
- e government
- risk analysis
- critical infrastructure
- information systems development
- software engineering
- business process management
- cost estimation
- quality assurance
- process model
- information management
- database applications
- software development