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Business-impact analysis and simulation of critical incidents in IT service management.

Claudio BartoliniCesare StefanelliMauro Tortonesi
Published in: Integrated Network Management (2009)
Keyphrases
  • impact analysis
  • service management
  • dependency analysis
  • decision making
  • service delivery
  • data mining
  • information systems
  • source code
  • change impact analysis
  • knowledge management