Citizen-government collaboration on social media: The case of Twitter in the 2011 riots in England.
Panagiotis PanagiotopoulosAlinaghi Ziaee BigdeliSteven SamsPublished in: Gov. Inf. Q. (2014)
Keyphrases
- social media
- e government
- crisis management
- social networks
- social networking
- presidential election
- social media data
- united states
- information sharing
- social interaction
- government agencies
- user participation
- social media platforms
- digital government
- social networking sites
- online social media
- public opinion
- information technology
- government services
- social behavior
- public sector
- user generated content
- big data
- relationship management
- social web
- online social
- viral marketing
- reputation management
- collaborative learning
- case based reasoning