Government as a Launching Customer for eInvoicing.
Rex ArendsenLidwien van de WijngaertPublished in: EGOV (2011)
Keyphrases
- information technology
- electronic commerce
- e government
- customer behavior
- united states
- customer satisfaction
- government agencies
- customer service
- public sector
- government organizations
- electronic government
- customer relationship management
- potential customers
- churn prediction
- marketing strategies
- south africa
- government services
- data sets
- social media
- neural network