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Introduction to the Minitrack on Smart Service Systems: Analytics, Artificial Intelligence and Cognitive Applications.
Haluk Demirkan
Jim Spohrer
Ralph Badinelli
Published in:
HICSS (2019)
Keyphrases
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service systems
artificial intelligence
cognitive science
web technologies
service oriented
service level
call center
information processing
computational intelligence
enterprise systems
case study
web services
queueing model
intelligent agents
arrival rate
learning technologies
decision making