Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust.
Suleman ShahidAbdullah Al MahmudOmar MubinPublished in: INTERACT (4) (2015)
Keyphrases
- video conferencing
- service quality
- perceived risk
- subjective norm
- internet shopping
- purchase intention
- online shopping
- website
- electronic commerce
- customer loyalty
- user satisfaction
- negative impact
- information quality
- perceived usefulness
- customer satisfaction
- website design
- distance learning
- structural equation modeling
- service providers
- video compression
- information systems
- online stores
- online banking
- quality of service
- competitive advantage
- theoretical and practical implications
- potential customers
- technology acceptance
- computer self efficacy
- web pages
- user acceptance
- database systems