Keyphrases
- qualitative analysis
- quantitative analysis
- content analysis
- web services
- service discovery
- service providers
- service oriented
- internet and the world wide web
- lifecycle management
- customer service
- life cycle
- cost effective
- service composition
- end users
- information technology
- case study
- data mining
- knowledge management
- service quality
- expert systems
- value added services
- fault tree
- learning algorithm