Public Value Creation through Digital Service Delivery from a Citizens' Perspective.
Dolores E. LunaSergio Picazo-VelaJosé Ramón Gil-GarcíaGabriel Puron CidRodrigo Sandoval-AlmazánLuis F. Luna-ReyesPublished in: DG.O (2019)
Keyphrases
- service delivery
- government information
- public services
- e government
- public participation
- public administration
- government services
- end to end
- public organizations
- life cycle
- government agencies
- service management
- service provision
- public sector
- online services
- digital government
- mobile technologies
- information and communication technologies
- information management
- knowledge management
- information technology
- web services
- learning environment
- e learning
- service oriented
- mobile phone
- federal agencies
- governmental organizations
- multimedia