Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty.
Tohid KachwalaDinesh PanchalPradeep PaiPublished in: Int. J. Knowl. Learn. (2023)
Keyphrases
- service quality
- student satisfaction
- higher education
- blended learning
- service providers
- customer satisfaction
- college students
- learning styles
- learning technologies
- student learning
- learning tools
- mobile learning
- e learning
- distance learning
- online learning
- online course
- distance education
- quality of service
- electronic commerce
- user satisfaction
- information systems
- learning management systems
- computer mediated
- online teaching
- m learning
- social presence
- learning strategies
- problem based learning
- learning content
- attitudes toward
- cloud computing
- end users
- learning process
- social interaction