An approach for a decision-making support system based on measuring the user satisfaction level on Twitter.
Huyen Trang PhanNgoc Thanh NguyenVan Cuong TranDosam HwangPublished in: Inf. Sci. (2021)
Keyphrases
- user satisfaction
- decision making support
- information systems
- expert systems
- social media
- service quality
- social networks
- perceived quality
- customer satisfaction
- emergency response
- knowledge management
- decision making
- information quality
- objective measures
- online social networks
- individual level
- structural equation modeling