Trust in E-Government Transactional Services: A Study of Citizens' Perceptions in Mexico and the U.S..
Celene NavarretePublished in: HICSS (2010)
Keyphrases
- e government
- government services
- service delivery
- public services
- public administration
- public sector
- governmental organizations
- electronic government
- digital government
- government websites
- service provision
- public organizations
- developing countries
- government organizations
- web services
- government agencies
- organizational culture
- service offerings
- united nations
- business process change
- decision making
- federal agencies
- knowledge management
- united states
- information infrastructure
- public policy
- data management
- social media
- digital divide
- information sharing
- service oriented
- inter organizational