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Exploring "high tech" and "high touch" interaction capabilities: aligning the IT portfolio with customer and supplier relationships.
Peter Ekman
Peter Dahlin
Cecilia Erixon
Steven Thompson
Published in:
Inf. Technol. People (2021)
Keyphrases
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high tech
customer support
human computer interaction
wide range
supply chain
user interaction
electronic commerce
interaction patterns
decision making
decision makers
high precision
customer satisfaction
credit card