Key Techniques of Automatic Question-Answering Customer Service System in College Informatization Domain.
Chi WuYuxi ChenYing XiongJunqing YuPublished in: ICETC (2020)
Keyphrases
- question answering
- customer service
- speech transcripts
- question classification
- qa clef
- information extraction
- passage retrieval
- information retrieval
- natural language
- natural language processing
- cross language
- question answering systems
- natural language questions
- named entities
- open domain question answering
- candidate answers
- domain specific
- syntactic information
- relation extraction
- answering questions
- answer validation
- semantic roles
- customer satisfaction
- information systems
- artificial intelligence