A Web-based Text Mining System for Analyzing Customer Feedback of Returned Products.
Mingyan Simon LinRong WenPublished in: ICCMB (2024)
Keyphrases
- text mining
- customer requirements
- market segments
- customer demand
- product information
- information extraction
- software vendors
- consumer behavior
- knowledge discovery
- customer preferences
- potential customers
- text classification
- text documents
- web mining
- competitive environment
- data mining
- peer assessment
- electronic commerce
- product design
- multimedia
- natural language processing
- customer behavior
- textual data
- customer service
- text clustering
- topic models
- inventory control
- biomedical literature
- text categorization
- marketing campaigns
- data analysis
- text categorisation
- clustering algorithm
- topic modeling
- information retrieval
- real world