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Customer Satisfaction in Online Shopping in Growing Markets: An Empirical Study.
Syed Shah Alam
Mohd Helmi Ali
Nor Asiah Omar
Wan Mohd Hirwani Wan Hussain
Published in:
Int. J. Asian Bus. Inf. Manag. (2020)
Keyphrases
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customer satisfaction
online shopping
service quality
electronic commerce
customer service
user satisfaction
product design
internet banking
customer data
customer retention
web services
marketing strategies
consumer behavior
shopping behavior
database
quality of service