Online or offline? Spillover effect of customer-to-customer interaction in a multichannel background.

Yucheng Liu Xiaorong Fu Xiangming Ren

Published in: Internet Res. (2023)

Keyphrases

electronic commerce
customer knowledge
real time
customer service
human computer interaction
customer satisfaction
customer behavior
online learning
user interaction
call center
learning algorithm
information technology
human robot interaction
online stores
customer data
retail banking