Appointment scheduling with multiple providers and stochastic service times.

Mohamad Soltani Michele Samorani Bora Kolfal

Published in: Eur. J. Oper. Res. (2019)

Keyphrases

service times
steady state
scheduling problem
end users
state dependent
queueing systems
waiting times
reinforcement learning
random walk
call center
single server
fluid model