An Exploratory Analysis of the Value of the Skills of IT Personnel: Their Relationship to IS Infrastructure and Competitive Advantage.
Terry Anthony ByrdDouglas Edward TurnerPublished in: Decis. Sci. (2001)
Keyphrases
- competitive advantage
- knowledge management
- business processes
- business information
- service quality
- data processing
- highly skilled
- entry level
- customer relationship management
- information systems
- end users
- business environment
- financial services
- market share
- human capital
- competitive environment
- information technology
- web services
- decision making
- technical skills
- market competition
- databases
- strategic advantage
- business activities
- relational databases
- artificial intelligence