Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan.
Ruey-Shun ChenChia-Ming SunMarilyn M. HelmsWen-Jang Kenny JihPublished in: Inf. Syst. Manag. (2008)
Keyphrases
- enterprise resource planning
- erp systems
- information management
- knowledge management
- case study
- information systems
- decision making
- customer relationship management
- cooperative
- management system
- human computer interaction
- change management
- agent negotiation
- decision support
- software agents
- competitive advantage
- project managers
- small and medium enterprises
- social dynamics
- network externalities
- business processes
- cloud computing
- data processing
- information technology
- multi agent systems
- multi agent