Modeling User Satisfaction from the Extraction of User Experience Elements in Online Product Reviews.
Jincheul JangMun Yong YiPublished in: CHI Extended Abstracts (2017)
Keyphrases
- user experience
- user satisfaction
- user perceptions
- user engagement
- online product reviews
- user behavior
- information systems
- user interface
- end users
- service quality
- customer satisfaction
- user interaction
- sentiment classification
- customer reviews
- information extraction
- structural equation modeling
- social networks
- artificial intelligence