Security perception in e-commerce: Conflict between customer and organizational perspectives.
Mohanad HalawehChristine FidlerPublished in: IMCSIT (2008)
Keyphrases
- electronic commerce
- customer knowledge
- internet banking
- customer satisfaction
- mobile commerce
- online banking
- information technology
- customer relationship management
- information security management
- business activities
- electronic payment
- information security
- information systems
- customer preferences
- network security
- intrusion detection
- organizational structure
- access control
- security requirements
- business models
- business goals
- security policies
- consumer behavior
- online stores
- security issues
- security threats
- conflict resolution
- enterprise wide
- product information
- business process reengineering
- customer base
- organizational learning
- customer behavior
- systems development
- security analysis
- business transactions
- customer service
- statistical databases
- security management
- key management
- knowledge sharing