A Hybrid Machine Learning Model for Efficient Classification of IT Support Tickets in The Presence of Class Overlap.
Yasmen WahbaNazim H. MadhavjiJohn SteinbacherPublished in: CASCON (2022)
Keyphrases
- machine learning
- high level
- pattern recognition
- probabilistic model
- mathematical model
- classification accuracy
- text classification
- classification algorithm
- statistical model
- data mining
- class membership
- classification models
- statistical methods
- machine learning methods
- supervised learning
- end users
- prior knowledge
- objective function
- data sets
- information extraction
- support vector machine
- unsupervised learning
- class labels
- active learning
- feature extraction
- computer vision