The use of lean indicators for operations management in services.
Angel Martínez SánchezManuela Pérez PérezPublished in: Int. J. Serv. Technol. Manag. (2004)
Keyphrases
- operations management
- hybrid artificial intelligence systems
- supply chain management
- service providers
- process planning
- information services
- service oriented
- web services
- service composition
- end users
- context aware
- service discovery
- fuzzy sets
- machine learning
- ubiquitous computing
- service oriented architecture
- input output
- supply chain
- service quality
- service delivery
- pattern recognition
- image processing