Enabling the business strategy of SMEs through e-business capabilities: A strategic alignment perspective.
Louis RaymondFrançois BergeronPublished in: Ind. Manag. Data Syst. (2008)
Keyphrases
- business strategy
- strategic alignment
- competitive advantage
- knowledge management
- information technology
- competitive environment
- information systems
- customer service
- business processes
- business information
- service quality
- customer relationship management
- business environment
- decision support
- economic growth
- cost effective
- decision support system
- market share
- decision makers
- decision making
- artificial intelligence