A small business logistics DSS: an inventory and a field service support system.
Chrissoleon T. PapadopoulosPublished in: J. Decis. Syst. (2000)
Keyphrases
- mission critical
- service management
- supply chain
- decision support
- supply chain management
- executive information systems
- decision support system
- service provision
- customer support
- information systems
- end users
- business applications
- web services
- support systems
- service discovery
- telecommunications industry
- public services
- customer service
- electronic commerce
- business intelligence
- business processes
- decision making
- south africa
- workflow management
- enterprise systems
- information services
- business process