Corporate IT-Support Help-Desk Process Hybrid-Automation Solution with Machine Learning Approach.
Kuruparan ShanmugalingamNisal ChandrasekaraCalvin HindleGihan FernandoChanaka GunawardhanaPublished in: DICTA (2019)
Keyphrases
- machine learning
- knowledge management
- machine learning algorithms
- optimal solution
- databases
- active learning
- concept formation
- inductive learning
- development process
- decision makers
- computational intelligence
- text mining
- end users
- real time
- search algorithm
- case study
- decision making
- information systems
- computer vision
- data sets