Synthesis of performance management mechanisms in modern e-commerce services.
Ibtehal Talal NafeaD. R. W. HoltonMuhammad YounasIrfan AwanPublished in: iiWAS (2010)
Keyphrases
- service management
- service delivery
- service platform
- configuration management
- business activities
- mobile commerce
- business continuity
- electronic commerce
- service oriented
- web services
- management system
- telecommunications networks
- service providers
- security services
- internet usage
- reference architecture
- information services
- workflow management
- service quality
- data management
- electronic business
- customer relationship management
- seamless integration
- home care
- ubiquitous computing
- network management
- service composition
- electronic payment
- knowledge management
- end users
- information systems
- venture capital
- business analytics
- document management
- relationship management
- mission critical
- life cycle
- building blocks
- context aware
- directory service
- electronic marketplaces
- mechanism design
- mobile services
- service discovery
- service oriented architecture
- project management
- business world
- information management
- cloud computing
- decision making