Towards Managing Smart Service Innovation: A Literature Review.
Caroline GötzSophie HohlerCarina BenzPublished in: IESS (2018)
Keyphrases
- literature review
- case study
- information systems development
- fuzzy theory
- service management
- mission critical
- service providers
- public libraries
- current issues
- design science
- knowledge management
- web services
- smart spaces
- service discovery
- service oriented
- service quality
- ubiquitous environments
- mobile services
- service oriented architecture
- higher education institutions