A Framework for Improving Enterprise Services by Mining Customer Edge Data.
Preethi RaghavanJay RamanathanRajiv RamnathZhe XuPublished in: WETICE (2009)
Keyphrases
- data sets
- data mining
- database
- data analysis
- data points
- data mining applications
- data collection
- transactional data
- data mining techniques
- data mining methods
- data mining algorithms
- raw data
- hidden knowledge
- interesting patterns
- information services
- web mining
- association rule mining
- knowledge discovery
- information management
- service providers
- end users
- historical data
- data sources
- data mining tools
- customer service
- data structure
- customer support
- business logic
- knowledge discovery process
- web services