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Support for collaborative development of a customer solution in railway transport.
Diana Penciuc
Marie-Hélène Abel
Didier Van Den Abeele
Published in:
CSCWD (2011)
Keyphrases
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electronic commerce
optimal solution
multi objective
customer service
customer support
artificial intelligence
multi agent
multi agent systems
end users
decision support
closed form
optimization method
customer satisfaction
call center