Management of multi-purpose stadiums: importance and performance measurement of service interfaces.
Claudia HockChristian M. RingleMarko SarstedtPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- management system
- service platform
- service delivery
- configuration management
- information systems
- distributed computing systems
- service provisioning
- reference architecture
- enterprise systems
- service providers
- information management
- service provision
- service management
- service composition
- decision making
- management policies
- web services
- mission critical
- decision support
- customer service
- relative importance
- directory service
- knowledge management
- virtual enterprise
- end users
- network management
- processor sharing
- service discovery
- neural network
- virtual organisations