Differences in consumer loyalty and willingness to pay for service attributes across digital channels: the case of Japanese digital content market.
Donghun KimPhilip SugaiPublished in: IWCMC (2007)
Keyphrases
- digital content
- digital libraries
- digital media
- digital information
- digital data
- multimedia content
- service quality
- digital rights management
- cross media
- customer satisfaction
- content providers
- metadata
- online shopping
- digital objects
- information goods
- web services
- mobile augmented reality
- competitive market
- online markets
- service providers
- network effects
- purchase decision
- customer retention
- digital preservation
- competitive advantage
- service oriented
- information management
- data processing
- multimedia