Improvement of Service Quality by using Ubiquitous Computing in Hospitality.
Ebru GökalpP. Erhan ErenPublished in: MCIS (2014)
Keyphrases
- ubiquitous computing
- service quality
- context aware
- ambient intelligence
- customer satisfaction
- context awareness
- everyday life
- electronic commerce
- service providers
- computing devices
- user satisfaction
- quality of service
- physical world
- physical environment
- information systems
- competitive advantage
- ubiquitous systems
- mobile communications
- ubiquitous computing technology
- call center
- smart spaces
- human activities
- context aware computing
- pervasive computing
- rfid technology
- incident management
- database
- database systems
- context aware systems
- everyday objects
- ubiquitous computing environments
- cloud computing
- mobile devices
- competitive environment
- computer vision
- physical objects
- information quality