Service innovation for e-government: a broadband-based example.
Bendik BygstadGjermund LanestedtJyoti ChoudriePublished in: Electron. Gov. an Int. J. (2007)
Keyphrases
- e government
- service delivery
- service provision
- public services
- technology transfer
- knowledge management
- electronic government
- public sector
- technological innovation
- service offerings
- public administration
- digital government
- government services
- developing countries
- government agencies
- service providers
- information sharing
- government organizations
- service oriented
- life cycle
- online services
- web services
- inter organizational
- federal government
- internet access
- end users
- government officials
- decision making
- business process change
- service quality
- information technology
- case study
- website