Scheduling Homogeneous Impatient Customers.
Achal BassambooRamandeep S. RandhawaPublished in: Manag. Sci. (2016)
Keyphrases
- call center
- scheduling problem
- scheduling algorithm
- asymptotically optimal
- customer orders
- service providers
- limited capacity
- resource allocation
- web services
- customer satisfaction
- resource constraints
- arrival rate
- round robin
- single server
- scheduling decisions
- potential customers
- dynamic scheduling
- flexible manufacturing systems
- customer service
- heavy traffic
- response time
- information systems
- customer data
- website
- service quality
- steady state
- customer preferences
- real time