Predicting User Satisfaction of Mobile Healthcare Services Using Machine Learning: Confronting the COVID-19 Pandemic.
Haein LeeSeon Hong LeeDongyan NanJang Hyun KimPublished in: J. Organ. End User Comput. (2022)
Keyphrases
- user satisfaction
- health monitoring systems
- machine learning
- service quality
- information systems
- mobile technologies
- continuous monitoring
- context aware
- mobile environments
- location aware
- mobile networks
- mobile services
- mobile commerce
- mobile applications
- value added services
- web services
- perceived quality
- mobile phone
- mobile devices
- information quality
- computing environments
- service providers
- customer satisfaction
- objective measures
- smart phones
- m learning
- mobile users
- health care
- public health
- end users
- ubiquitous computing
- perceived usefulness
- internet services
- service oriented
- structural equation modeling
- mobile computing
- home care
- mobile learning
- pervasive computing
- mobile terminals
- web search
- database
- user perceptions
- databases