Empowered Customers in E-Health Business Process
Muhammad AnshariMohammad Nabil AlmunawarPublished in: CoRR (2012)
Keyphrases
- business process
- business processes
- business goals
- customer service
- business rules
- web services
- process mining
- ws bpel
- business process modeling
- customer satisfaction
- process model
- virtual organization
- inter organizational
- case study
- business process management
- customer base
- call center
- workflow management
- object oriented
- marketing strategies
- data mining
- cost effective
- process execution
- workflow model
- customer data
- user interface
- customer behavior
- service providers
- workflow management systems