Antecedents and Dimensions of Online Service Expectations.

Nancy K. Lankton E. Vance Wilson

Published in: IEEE Trans. Engineering Management (2007)

Keyphrases

service quality
online learning
online services
service providers
service oriented
genetic algorithm
website
customer service
management system
multiple dimensions
real time
online environment
customer satisfaction
service composition
information services
end users
case study
web services
data sets