Trust in government's social media service and citizen's patronage behavior.
Min-Jae ParkHyeri ChoiSuk Kyoung KimJae Jeung RhoPublished in: Telematics Informatics (2015)
Keyphrases
- social media
- e government
- public services
- service delivery
- government services
- reputation management
- government agencies
- digital government
- security services
- public sector
- social networking
- big data
- service providers
- relationship management
- information technology
- user generated content
- united states
- service oriented
- service composition
- social connections
- public administration
- service discovery
- social media data
- service offerings
- social networks
- trust model
- information sharing
- web services
- online services
- trust relationships
- end to end
- social media platforms
- end users