Information Provision vs. Direct Services in User Support.
Carol RhodesWilliam GoveiaBrian SierkowskiPublished in: SIGUCCS (2000)
Keyphrases
- end users
- user interaction
- personalized information
- personalized services
- location information
- internet users
- user experience
- information sources
- user interface
- user profiles
- user privacy
- user model
- information resources
- information seeking
- service provision
- directory service
- service delivery
- service composition
- user input
- retrieval process
- information overload
- human users
- web services
- information sharing
- keywords