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Managing Customer-Centric Information: The Challenges of Information and Communication Technology (ICT) Deployment in Service Environments.
Martin R. Fellenz
Mairead Brady
Published in:
Int. J. Appl. Logist. (2010)
Keyphrases
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information and communication technologies
developing countries
public sector
rapid development
south africa
information services
information technology
communication technologies
digital divide
small and medium sized enterprises