Benchmarkingstudie "Kommunale Online-Dienstleistungen": Der Mystery-User Ansatz zur Identifikation der Reifegrade von Internet-Portalen am Beispiel deutscher Kommunen.
Frank HogrebeNadine BlinnMarkus NüttgensPublished in: Wirtschaftsinformatik (2) (2009)
Keyphrases
- internet users
- online services
- online advertising
- online learning
- website
- internet search
- information overload
- user interface
- web browsing
- relevance feedback
- user interaction
- display advertising
- online databases
- online communication
- online search
- online resources
- social networking sites
- electronic mail
- internet enabled
- internet technology
- real time
- user experience
- user defined
- user profiles
- end users
- information retrieval