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Service Quality Through Government Proactivity: The Concept of Non-interaction.
Peter Kuhn
Dian Balta
Published in:
EGOV (2020)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
online shopping
quality of service
e government
information technology
information quality
call center
competitive advantage
public sector
competitive environment
digital government
united states
job satisfaction