'Dealing with My Emails': Latent user needs in email management.
Agnieszka Matysiak SzóstekPublished in: Comput. Hum. Behav. (2011)
Keyphrases
- enron email
- spam filtering
- email messages
- electronic mail
- instant messaging
- user interface
- end users
- spam emails
- email classification
- information systems
- management system
- anti spam
- text mining
- collaborative filtering
- spam detection
- user experience
- competitive intelligence
- short messages
- network management
- personal information management
- user interaction
- decision support
- data management
- knowledge management
- relevance feedback
- pre classified
- communication medium
- latent variables
- internet users
- user preferences
- data processing
- recommender systems
- decision making