A Case Study in the Development of Collaborative Customer Care: Concept and Solution.
Catherine G. WolfAlison LeeMaroun ToumaShahrokh DaijavadPublished in: INTERACT (1999)
Keyphrases
- case study
- software engineering
- long term
- collaborative systems
- customer requirements
- knowledge based systems
- ontology development
- neural network
- multi user
- development process
- clinical decision support systems
- assistive technology
- linear equations
- customer satisfaction
- knowledge intensive
- electronic commerce
- decision support
- decision making
- information systems