The impact of interaction quality factors on the effectiveness of Web-based information system: the mediating role of user satisfaction.
Kamal Mohammed AlhendawiAhmad Suhaimi BaharudinPublished in: Cogn. Technol. Work. (2014)
Keyphrases
- user satisfaction
- information systems
- perceived usefulness
- structural equation modeling
- service quality
- perceived quality
- information quality
- quality attributes
- factors that influence
- factors influencing
- customer satisfaction
- main factors
- objective measures
- user engagement
- user perceptions
- user acceptance
- user friendliness
- knowledge management
- web search