Understanding User Participation and Interaction in Online Shopping Communities from the Social and Relational Perspectives.
Yu XuMichael J. LeePublished in: HICSS (2020)
Keyphrases
- user participation
- online shopping
- social media
- social networks
- information systems development
- content creation
- customer satisfaction
- service quality
- online communities
- risk management
- social networking
- knowledge sharing
- online forums
- data model
- learning community
- personal information
- information systems
- user generated content
- user generated
- systems development
- user activity